Shipping policy

We want your shopping experience to be simple, reliable, and worry-free. Please review the information below regarding order processing, shipping, returns, and exchanges.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During busy periods, promotional events, or holidays, processing may take slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping & Delivery

Delivery times vary depending on the destination, shipping method, carrier, and local delivery conditions.

Estimated delivery times shown at checkout are provided as a reference and are not guaranteed. Delays may occasionally occur due to customs inspections, severe weather, carrier disruptions, public holidays, or other circumstances outside our reasonable control.

Please make sure that your shipping address is complete and accurate before placing your order. We cannot guarantee that an address can be changed once an order has entered the fulfillment process.

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, or refusal to accept the shipment, additional shipping charges may apply if the order needs to be sent again.

Tracking Your Order

When tracking is available, a tracking number will be sent to the email address provided with your order.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, the building reception or mailroom, and your local carrier before contacting us.

14-Day Returns & Exchanges

We accept eligible returns and exchanges within 14 days of delivery.

If you are not satisfied with your purchase, you may contact us within 14 calendar days from the date your order was delivered to request a return or exchange.

To qualify for a return or exchange:

  • The item must be unused, unworn, unwashed, and in the same condition in which it was received.

  • The item must include its original packaging, tags, labels, accessories, and any other components supplied with the product.

  • The item must not show signs of wear, damage, misuse, alteration, washing, or improper handling.

  • Proof of purchase or the original order number may be required.

  • The return request must be submitted within 14 days of confirmed delivery.

Items returned without prior authorization may not be accepted.

How to Request a Return or Exchange

To start a return or exchange, please contact our customer service team and provide:

  1. Your order number;

  2. The item or items you would like to return or exchange;

  3. The reason for the request; and

  4. Photos of the item, packaging, or shipping label if the product arrived damaged, defective, or incorrect.

After your request is reviewed, we will provide return instructions and, where applicable, the return address.

Please do not send a return to an address shown on the original shipping label unless our customer service team has confirmed that address for returns.

Return Shipping Costs

For returns made because of a change of mind, incorrect size selection, or other reasons not caused by us, the customer is generally responsible for the cost of return shipping.

If you receive an incorrect, damaged, or defective item, please contact us within 14 days of delivery. Once the issue has been verified, we will provide an appropriate solution, which may include a replacement, exchange, refund, or reimbursement of reasonable return shipping costs.

We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost or damaged while being shipped back to us.

Exchanges

Eligible products may be exchanged within 14 days of delivery, subject to product availability.

If the requested replacement item is unavailable, we may offer an alternative product or issue a refund for the eligible returned item.

Depending on your location and the circumstances of the exchange, additional shipping charges may apply.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will normally be issued to the original payment method.

Please note that the time required for the refund to appear in your account depends on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or where otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please include your order number and clear photographs showing:

  • The product;

  • The damaged or defective area;

  • The original packaging; and

  • The shipping label, when relevant.

Please do not discard the product or packaging until your claim has been reviewed.

Non-Returnable Items

For hygiene, safety, customization, or other reasons, certain products may not be eligible for return unless they are defective or incorrect.

These may include:

  • Personalized or custom-made products;

  • Products that have been used, worn, washed, altered, or damaged after delivery;

  • Items returned without their original packaging or required accessories;

  • Gift cards or digital products;

  • Clearance or final-sale items where clearly stated at the time of purchase; and

  • Products that cannot be returned for hygiene or health-protection reasons after their seal has been opened.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

Cancellations & Order Changes

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will do our best to assist you, but we cannot guarantee changes or cancellations once an order has been processed, packed, or shipped.

Lost or Delayed Packages

Carrier delays can occasionally occur. If your order has not arrived within the expected delivery period, please contact us and we will help review the tracking information.

A package will not necessarily be considered lost simply because it is delayed. Lost-package claims may be subject to the carrier's investigation process.

Refused or Unclaimed Packages

If a shipment is refused, left unclaimed, or returned to us because delivery could not be completed, any refund may be reduced by shipping, return shipping, customs, handling, or other charges incurred, where permitted by applicable law.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Customs procedures may also cause delivery delays that are outside our control.

Contact Us

If you have any questions about shipping, returns, exchanges, or your order, please contact our customer service team.

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

We reserve the right to update this Shipping & Returns Policy from time to time. The version applicable to your purchase will be the version published on our website at the time your order was placed, subject to applicable law.